*ring*
ffs can’t I get any work done… “Hello?”
-“Hello?”
“Yes, hello?”
-“Hello?”
-“Ah, hello, this is K from Three, how are you?”
“I’m fine, what’s up?”
-“I’m calling from Three and I just need to confirm your security details please, what is your date of birth?”
…
“Excuse me?”
-“What is your date of birth?”
You’re kidding me… “K, just repeat that to me, would you please?”
-sounding fustrated now “I’m calling from Three. I just need to verify your identity. Could you confirm your security details please, what is your date of birth?”
…
“K, you’ve called me on my personal phone, and you want me to give you *my* security details? Does that not sound like a really dumb idea to you?”
-“It’s just to verify your identity sir”
How did I wake up in a standup routine? “Thank you K, but I’m not going to be doing that today”
-“I can’t continue with this call then sir”
oh, the loss… “Grand, bye”
Seriously?
Who thinks this is a sane way to try to contact customers?
Tags: facepalm
I’ve had similar before with credit card. I had someone ring from a private number asking for name, & serial number.
Simiarly to you i stopped them and said because of the source of it i was not going to give out any information.
Politely of course.
However since it was my credit card i figured i should check it out so i asked them for their staff number and told them i’d call them back through their main line.
It was genuine. I asked them do people really give out that data over the phone.. . they said yup and while they could completely understand my concern i was one of only a handful who had ever called them on it.